30 DAY MONEY BACK GUARANTEE
If you are not completely satisfied with your purchase for any reason, we will gladly accept returns of packages within 30 days of the sale date and issue a refund minus shipping fee within resalable condition.
- Please notify and return package within 30 days from purchase date.
- All returned products must be in original packaging.
- A refund will be issued according to payment method used during time of purchase.
- Return process may take up to 1-2 weeks after it has been received.
** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties **
The original shipping fee is not refundable. Upon receiving returned package, we will issue a refund for the product to payment method used during time of purchase and send a confirmation email.
Customers are responsible for all return shipping costs, excluding cases regarding distributor mistakes or defective items, which will be determined and resolved at the company’s discretion.
Only items purchased directly from MODN USA or CaseologyCases. com will be eligible for a return request.
- Request an RMA by contacting our customer service.
- In 24-48 hours, you will receive an email with important instructions. Please, do not ship the item(s) until you receive an email from us.
- Consider insuring your package (tracking number) in case it is lost or damaged in transit. Caseology cannot be responsible for items that are damaged and do not arrive at our warehouse.
- Mail your return with the appropriate postage, invoice/order number, and mail the item to the address below:
CaseologyCases.com - RMA 13915 Cerritos Corporate Dr. Ste D Cerritos, CA 90703
- Once we receive your return/exchange item we will evaluate its condition and process your refund or exchange the item as requested. If you are seeking an exchange, please indicate the product and color.
*Any Returned Products will be charged a minimum restocking fee of 20%. If the product is not in its original condition, is missing contents, or shows signs of being used, it is subject to a minimum 25% restocking fee as we can no longer use the item.