Caseology (a dba of Spigen, Inc.)

RETURNS & EXCHANGE
WARRANTY
SHIPPING

RETURNS & EXCHANGE

Please follow these instructions for returns:

  1. Access our returns portal by clicking here Returns PortalEnter your order number and email address associated with the order.
  2. Choose the item(s) you wish to return, and enter the reason for return for each item.
  3. Select the shipping method for the return. Caseology Rewards Plus Members should receive the shipping label via email in 1-2 business days, pending approval. All other customers who have chosen the pre-paid shipping label method should be able to access the pre-paid label right away through the Returns Dashboard. An email containing the shipping label should have also been sent (may have been sorted into your Spam folder).
  4. Package the item(s) and invoice, affix the shipping label (if applicable), and drop the package off at your local post office. If you are not using a pre-paid shipping label, please ship the package to the following address:
    Caseology - RETURN
    9975 Toledo Way, Suite 100
    Irvine CA 92618
  5. You should receive an email notification of the refund once we have received and processed the returned package.

Plus Member International Customers:

Instead of proceeding with the instructions above, please contact our Customer Support Team in order to take advantage of the free returns perk.

Requirements for Returns:

  • All our products have a 30-Day Money Back Guarantee. Items purchased within 30 days can be returned for a refund.
  • Products are unable to be exchanged. However, you are able to return the unwanted item(s) for a refund and place a new order for the desired item(s).
  • Must include a valid original purchase order number from caseologycases.com. Purchases made outside of casesologycases.com must contact respective seller for returns.
  • Returned products must be in their original packaging without any missing contents.
  • Aside for Caseology Rewards Plus Members, return shipping is at buyer's cost unless stated otherwise by our support team.
  • The customer will be given a Product Refund—shipping & handling fees will NOT be refunded.
  • If you are not using our pre-paid shipping label, we suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. Caseology is not liable for lost or stolen return packages during transit/delivery.
  • The prepaid return label option is not available for international returns.

*Promotional Gift Items: All promotional gift items are not eligible for Returns, Exchanges, or Warranty coverage.

*Bundle Items: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase, and the order will be refunded accordingly.