Caseology (a dba of Spigen, Inc.)
RETURNS & EXCHANGE
3 easy steps for your warranty!
- For warranty inquiries, please contact firstname.lastname@example.org and see if you quality for our 2-year warranty.
- If you qualify, request for a Warranty Claims Form.
- Ship the defective item(s) with the filled out Warranty Claims Form to our facility.
Caseology warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty.
Only products that are purchased directly from Caseology are eligible for this warranty as other sellers/channels may offer different or altered warranties. The warranty does not cover the following:
- Normal wear and tear from daily use of product
- Product was used for unintended purposes
- Misuse, mishandling, accident, or other abnormal use of product
- Damage caused by improper or unauthorized repair or maintenance
- Product is not genuine or not manufactured by Caseology
- 3rd party purchases are not covered under Caseology warranties
[WARRANTY IN FULL]
If you purchased your Caseology product prior to May 15th, 2019 and would like to discuss your warranty with us, please email email@example.com and we would be more than happy to assist you!
We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Caseology. Please let us know if you have received any defective items by contacting us at firstname.lastname@example.org
Caseology 2-Year Warranty*
Caseology offers a 2-year limited manufacturer warranty on a majority of Caseology products. Caseology products purchased from unauthorized distributors or resellers are not covered by the 2 year warranty. Certain Caseology products may have different warranties, which will be explicitly stated here. Examples of products with different warranties are, but not limited to, screen protectors, chargers, cables, backpacks, and glass products. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.
Visit the official Caseology Support Center to see “Our Warranty Policy” for more information on how to process a claim. Important Note: For purchases made on Amazon.com, eBay, or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official Caseology online stores are covered by these warranties. Caseology products sold by any other seller(s) on these platforms will not qualify.
Caseology Lifetime Warranty*
Caseology offers a limited lifetime warranty for all Caseology screen protectors excluding glass screen protectors. This warranty is only valid for screen protectors that are considered defects. Defect is defined as an imperfection or flaw that is produced by a manufacturing error. Accidental drops, installation failures, etc. caused by the owner are not covered under this warranty.
Important Note: This warranty excludes all glass products.
GLASS REPLACEMENT POLICY
Replacing your screen protector just got easier! Whether you’ve suffered an application error, scratched the surface, or cracked it while saving your phone, we’ve got you covered. We’re now offering low cost replacements on glass screen protectors no matter what the reason for one full year.
(Program Offers are valid while supplies last)
Caseology General Defect WarrantyAll products listed below come with a 100-day general warranty*
- Body Shields
- Other Accessories
*All terms and conditions for any and all warranties are subject to change under the sole discretion of Caseology.
Caseology 30-Day Money Back Guarantee
All products purchased directly from Caseology are covered by our 30-day money back guarantee.
How to submit a warranty:
You must Ship or Mail back your original products with the Warranty Claims Form. To obtain the Warranty Claims Form, contact our customer support at email@example.com.
Return the package to :
Caseology - Warranty
Irvine CA 92618
Include all the information above in your package to ensure prompt processing of your warranty claim.
All shipping costs for sending back your case will be in the responsibility of the case owner. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees, are in the responsibility of the owner. We advise using a traceable shipping method to ensure safe delivery to Caseology. Caseology is not liable for lost, stolen, or damaged shipments for returning packages.
Once the product is received by Caseology, the product will be inspected (within 7-10 business days of receipt on average) to determine if it is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, Caseology, under its judgment and discretion, will repair, replace, or recondition the product. Caseology will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.
DISCLAIMER: All products returned to Caseology will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to Caseology's legal department for further actions. These counterfeit items will not be returned once in the possession of Caseology.
Except for the express warranties provided herein, Caseology (“Caseology”) makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, Caseology will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.
Caseology reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit Caseology product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.
Defects caused by any other accident, including failure of installation, carelessness by the user, or defects caused by owner's usage, cannot be applied for the above mentioned warranties. For products that come as a package, only the defected item from the package will be remedied. This remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.
Caseology reserves the right to replace, repair, rebuild, and recondition products at Caseology’s sole option. If the product under warranty becomes inactive or no longer in production, Caseology reserves the right to replace the inactive product with a similar or better product in accordance to Caseology judgment and discretion.
Excluding the express warranty provided, Caseology, in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Caseology product, including, but without limitation, device damage, data loss, or personal injury.